We can remove almost any virus
at a reasonable price.
We tend to cater to a lot of business men/women who are always on the move and need a computer expert on hand.
We are pros at working on computers remotely.
We do application support (tutoring) as well!
Are you tired of calling in for support only to find that the guy who is there to help you is with some outsourced company that is likely in another country? And before long, you realize this person may know less about computers than you do.
Expect a higher level of service with us. We believe that customer service is much more important than making more profit. We believe that you DO require a computer expert to solve your computer problems. We do return your phone calls. We see our issues all the way through. And we have service contracts that will allow us to spend as much time as necessary to resolve all your problems. And with all this we have a large number of services and resources to help resolve most or all of your computer needs.
We understand that your time is money, and we'll waste as little of yours as possible. We are a full service company that can handle all of your technical needs without tying up your day in meaningless techno-drivel and endless procedures. We are very client-focused and are here to serve you. We take a great deal of pride in the way we leave our desktops after we work on them, so most of the time they run faster and smoother. We arm our technicians with the information that they need in order to supply you with a quality level of service that most technicians are unable to offer.
When Are We Available?
For emergencies we can be reached by phone at any time, any day. For normal operation issues we operate 10am until Midnight 7 days a week PST/-8 GMT. The wonders of remote control allow us to work on the majority of the computers we support late at night while our clients rest. For that reason we prefer to be contacted later in the morning if possible. We also have our own private chat server and can supply our clients with an icon on their desktop to attempt to get text based chat support 24/7.
Do You Feel Like Your Computer Is Fine?
We often find a long list of things wrong with our new clients' computers that they did not even know about. We do MANY preventive measures. Are you backing up? Is your Off-Site Backup current? If something happens to the location where your computers currently are.... is your data backed up some place else for safe keeping? Did you know there are some popular virus scanners that actually do not work very well? Did you know some of the virus shields out there will slow your computer down and are almost like viruses themselves? We know how to fix all of this stuff. We can do most of our work through remote control. Depending on your location and the locations of our technicians a service call is often possible. At this time the majority of our in-person operations are done in Los Angeles, CA and Las Vegas NV. area.
Our monthly contract services include:
- Shared Screen and Keyboard Access
- How To's / Tutorials / Help
- General Instructional Information
- Advanced Technical Support Assistance
- Virus Removal
- Spyware and Adware Removal
- PC Optimization
- Automated Local Backup Solutions
- Automated Off-Site Backup Solutions (soon to come) Automated, Digital Invoicing System
- Automated Installs
- Chat Server with Chat Support
- A very long list of freeware and shareware to solve your issues
Pricing:- $120 to remove a virus
- $120 to clean a machine
- $200 to clean and optimize (includes virus/spyware removal).
- $120 an hour or $50 a month per computer for service contract. Covers all labor and the first 15 minutes of tutoring on any given issue. Contracts also usually give a %50 discount on any labor for things not covered by the contract.
